Book Crossing Is Cool

Towards the end of 2016 I was at a course and 1 of the attendees mentioned "Book Crossing" and explained it as leaving and retrieving books people have placed in all kinds of places.

Finally I got around to actually researching what I had heard around September 2017. Since then I have have placed 46 books out there and am hopeful that eventually people will begin to enter reviews, or at least little comments of some kind on my bookshelf (http://www.bookcrossing.com/mybookshelf/agilecoachrob).

http://www.bookcrossing.com/about does a pretty good job of explaining what this is all about really. I think one of the most fascinating things that will emerge from this social experiment running since 2001, is the way the membership (http://www.bookcrossing.com/findmembers) will change, and some kinds of insight that will emerge of where and when books are released, and then where, when and how will those books travel to their next release point. Maybe even luckier some kind of "pure" trend about which books are more popular really / unbiased by reviewers, publishers, book sellers, prizes or any other kind of "public persuasion".

Who knows - but I am still hoping that people will pickup one of those 46 and update the locations, leave their own reviews, etc and continue this fantastic social experiment! Thankyou for supporting!

Best View of London

On 27 March 2009, after living in London for 2 years, I got the best view of London I have had yet!

I was fortunate enough on this day to be flying back to London Heathrow, and arrived over the UK as the sun was beginning to set. I had been napping on the flight until then, and awoke to the plane circling south of the O2 Arena.

Round and round we went ... the green scenery below getting darker and darker. The sun dipped lower, and the City's lights started coming on. Spectacular! The City itself...the tall buildings etc - all I could think was "google maps, with perspectives, eat your heart out!"

And then finally, we were allowed to proceed to Heathrow ... over Picadily Circus, over Hyde Park, South Kensington ... following the Thames River back ... over Kew Gardens ... and then we were landing.

I am now hoping that my next return flight on 17 April will come back at sunset again, which is possible because the clocks went back 1 hour :)

Getting around in a "locked down" environment

I probably should not really be blogging this little entry, but I just can't help myself! Please continue reading or using these little details at your own peril.

Recently I discovered myself in a "locked down" environment, yet I still had a tonne of software to install, and I desperately needed it installed "today" rather than after 1 month. (the contract in this case was for this primary purpose - installations, configurations and support) (something completely different to what I've been doing for many years now, but not so different from what I was doing 10 odd years ago, so I had the skills)

My first step in any new site is to meet as many people as I can, and then to make friends with those that I desperately need, in the order that I need them. It is a hard cold fact, and they know it, and I know it. I am ... for want of a better word ... using them. By doing this though, I suddenly start avoiding official processes, official documents filled out in triplicate, and actually get things done rather quickly. Which makes me look good, compared to the rule followers.

So with enough friends on my side, around day 2, I learned 1 useful tidbit about the so-called "locked down environment".... it is not so locked down as made out to be. Thanks to XP's security model, the thing that really enforces lockdown policies is done via LDAP ... when you login or logout of the domain.

And again, with enough friends on my side, I managed to secure just a slightly better than completely useless level of workstation usage. And here comes the fun bit. Many of the GUI widgets for changing a workstation are stripped out of your view, and some that could not be stripped throw you an error message if you try to access them.

So ... you find the command line equivalent and use that instead. No security to stop you. Thank goodness for XP! I have no idea what I'll do if I find myself in a Vista or better security modelled domain with the same deadlines - probably make even more friends instead, and take them to the pub every other lunch!

Here are the 4 that I am using frequently:

regedit - reg.exe
Data Sources (ODBC) - odbcad32.exe
RemoteDesktop - mstsc.exe
Add/Remove programs - MSIexec

I am sure there are others, but fortunately I have not needed more than these so far!

What does it really take to secure a chip-n-pin debit card?

I've just had my second chip-n-pin debit card blacklisted within a year due to failed overseas fraudulent cash withdrawal attempts!

The fraudsters are stealing enough of my highly secure chip details, plus identifying my darn PIN when I enter it (VERY) carefully. Luckily for me, I have not changed many of the places that I normally use chip-n-pin in the past year so I have to only stop using it at 2 large trusted and very popular retailers, 1 local convenience retailer, and 2 places where I occassionally get food.

My instinct at the moment is that the theft is occurring inside 1 of the 3 retailers. Lovely stuff!

It occurs to me that the only thing left to do, is not to use chip-n-pin anywhere but at a highly secure ATM, and the cashier inside a bank, on a floor or two above ground!!

But what I don't fully understand is that it seems the thieves are happy to walk away with just 1 entry per location per day/week/month, thereby leaving the bank investigators no pattern that they can use to crack these networks. And these networks must be very well connected with some tiny electronic goodies, some fairly secure channels of communicating with each other in some non-pattern-recognisable manner, and some even more intricate chip programming and card producing facilities. There must surely be some way of looking at enough of the data the banks hold on these things and discovering some patterns - humans are just not capable of not having patterns!

Anyway, whatever the banks are doing so far is working - they apparently rejected these 2 withdrawal attempts due to the fact that they were not consistent with my usage pattern.

Hmmm ... "pattern" has now come up 4 times in this entry. Perhaps the recommendation for chip-n-pin users is actually: create a distinct very small pattern of usage - I do not believe at this time that the law will stop the thiefs, and it is only a matter of time before they're generating all the valid numbers and PINs they can dream of (maybe they already are...then I can actually use mine again!!??!?).

Grrrr!

Simple Fast Feedback For 1-1 Sessions In Professional Environment

Last year in early October our company went on its annual training camp. This is quite an event in the year as we (the people who work here) get to decide what we would like to train on, and as the different opinion groups form to propose to our management, if the groups are big enough, we're actually able to afford professional trainers out of our combined training budgets also!

My first training camp (I've been with Zuhlke Engineering since 21 May 2007) was actually in Marrakech in the Kingdom of Morocco. Some say the choice in location was because it was cheaper to fly all of us to there, stay in a good hotel with decent food, and hire their conference facility for the week, than do anything remotely similar in the UK or on the European continent. And I can believe this!!

Our camp was divided into 2 parts - soft skills (presented by a really excellent pair of facillitators (married husband and wife team!!) from Top Banana), and erlang (presented by our resident expert Ben Nortier)!

This blog entry is about just one topic Top Banana taught us - "Simple and effective 1-on-1 Professional/Personal Feedback". It is a darn difficult thing to give a colleague feedback, and it is a darn difficult thing to receive feedback from a colleague. Really.

Basically the "scene" is set with just 2 questions, and relies on sufficient trust to be effective. Sufficient is subjective but if (in my experience) one takes a deep breath and relaxes, and never begins a sentence with "You" (rather aim for "I") that is actually enough. This kind of relies on most humans actually not wanting to hurt (physically or emotionally) others. (reminds me of "Do unto others as you would have them do unto you")

The 2 questions are:
1. What do I do that helps you in your work?
2. What do I do that hinders you in your work?

After that generally floodgates open if people are extremely comfortable discussing issues, and if not, at least both sides part the session having either aired a problem or discovered at least 1 thing they did not know about themselves previously that they need to digest and possibly later revisit or forget ... until the next 1-1 feedback session :)

It is that simple!

After the trip where each of us actually did these feedback sessions with everyone else, I have actually initiated this with all the people I work closely with, and as time allows I do it with my other colleagues in the office, whom I interact with significantly less. Of course this lesser interaction means that understanding relationships take a lot longer timewise to form, and the chances of problem-causing miscommunications exponentially rise!

Some lessons that I have learned that are VERY interesting:
1. I have blind spots that others definitely see and adjust themselves to!
2. Different people, depending on my conscious mindset or context adjustment I make mentally before I see/talk to them, give me COMPLETELY conflicting feedback!
3. Some feedback that I receive that I consciously do try to think about and incorporate in my behaviour/style goes COMPLETELY out of the window when pressured situations arise!
4. Realisation that I need to detect earlier when I am feeling "pressured", take a deep breath, a walk maybe, and realise life is not that serious! :)

Anyone can do this, but the first time definitely requires dynamic facillitation to help get over the uncomfortableness that generally exists amongst work colleagues, to explain and prepare the people involved for the new, prepare them to listen in order to change, and accept a challenging proposal - be honest.

"Seek first to understand, then be understood" was one of the strongest messages I took away from Marrakech ... which reminds me of the funniest insult I've heard in a long time (outside of a South African context where verbal insults are an art form in parts of the country) - this was between 2 food sellers in the Marrekech [fast] food market: "... AND YOUR MAMMA WORKS IN McDONALDS!!"

Feedback welcome!

Psychology of commuting in London - thank you Transport for London

Okay, on one hand, I am totally amazed by how good and useful the http://www.tfl.gov.uk site is for travellers planning their route from point A to point B. Coming from South Africa where one has to drive everywhere because the public transport system is not reliable or completely too unsafe to use, this facility for using a rather complex system of very good public transport is awesome!

However - onto my real point of cleverness on their side. Whenever I am especially bombarded by frequent public announcements of "We are pleased to report that all services are running well / There are no problems reported on the Transport For London services" I have started watching the time pass more closely. And I have started to take greater notice of the uncommented /non-excused pauses that occur during such journeys. And more often than not, my journey time is 20-50% longer on such days, than when such public "All is well" announcements are not as frequent.

This amazing little simple psychology trick works so well: telling people what they want to hear. I have noticed how people on the platform, crowding around waiting for the train to arrive are not as irritated by the fact that they are CROWDING and pushing each other for a place or a seat to sit down on. I have noticed how people are so much more at ease when they are jammed in like sardines and stepping on each others' £5-£500 shoes, and bashing each other with bags or newspapers. It really is amazing for me!

Whereas on a real "normal" day, the trains are less crowded, the platforms are less crowded, and my journey is over almost in a blink of the eye.

Interestingly enough, today was the first time I have noticed another commuter who was clearly irritated by the pauses, the crowding, the sardines, and the personal effects damage. And more noticeably, the fact that they too were going to be arriving late for work/wherever they were going, and they knew this even before the train had departed "as scheduled".

London provides so many little things like this - even the daily free newspapers - that make for easier fulfilment of my motto since arriving in London nearly 1 year ago - "every day an adventure"