Zimbardo Stanford Prison Experiment Materials Now Online

A while back I blogged about Professor Philip Zimbardo and his research and great work around post traumatic stress disorder. In his work in this area, Zimbardo has come up with a new theory of time - the Time Paradox (UK) (or US) - as well as a Personal Time Perspective Inventory which has been quite helpful to my coachees to get a better sense of "what may be".

Zimbardo speaking in Warsaw 2009

Just recently I discovered that Prof Zimbardo has made materials from the infamous "Stanford Prison Experiment" available online. Despite having first learned about the "prisoners and wardens" experiment during a university psychology module years ago, and learned about many other psychological experiments since then, the write-up and photos are still quite a shocking account of what happened during those 6 days (out of the planned 2 weeks) before the experiment was terminated early due to how quickly things got out of hand.

It's well worth the read-through, as well as watching the movie clips. It really is amazing what a system can do, and does do, to ordinary people. And as for uniforms and other physical associations. Wow.

And just when it might become grim and depressing, Zimbardo offers us all hope and salvation from the very human condition of life - his Ted Talk on Psychology of Evil. We need to celebrate heroism - the rise of the ordinary normal person who takes heroic action in the space where others are frozen.

"But I just did what any other person would have done under those circumstances"

Maybe, maybe not.

Anyway, Zimbardo for me, is a truly an amazing mind and life story with amazing benefits for humanity! For a little self-help/coaching for yourself and more detail, see my earlier Zimbardo time perspective assessment post!

What is to be done for the single biggest blocker to an agile transition?

I've been interviewing a number of candidates for a role in my team of Agile Coaches these past few months. One of the topics we like to discuss with candidates is that of "serious resistance".

I've reflected on the topic a great deal over the years, as well as read several books and articles, discussed here and there at various conferences, trainings and war story sharings. It is not an easy topic, and its clear that many "new process/practice" people run into it constantly.

Through all this, 2 approaches dominate:
1. Back off, and attempt to influence via the resisters influencers
2. Fire/promote

AKA:
1. Do nothing
2. Do something radical (AKA change your organisation, or change your organisation)

Both sound lose-lose to me.

Today I had a slightly different thought - what if the pressure/focus was turned instead to the resister's line manager? What if the line management was forced to accept the accountability that comes with the management position and actually conduct coaching/mentoring 1-1 sessions with the resister? What if the line manager's job was on the line instead? That seems to me to have far bigger and quicker impact potential...possibly at the actual root cause of the problem!

:O

Thankyou for reading!

Some Peter Drucker Management/Leadership/Society Ideas

I stumbled on this 5 Things William Cohen Has Learned from Peter Drucker CIO "taster" article a couple of days ago and realised that now is the time when people are going to start talking less and less about what Peter Drucker used to say and what he used to stand for.

From my perspective, his name has appeared in almost every management text book (about 25) I studied during my BCommerce. I even bought 1 of his books from a bookstore once purely because I recognised his name and just knew the sales price was a bargain!

I really hope some truly controversial "new ideas" person starts challenging the status quo once more - it seems like there is a great deal of regurgitation of management thought process going on.

4 Ideas I took away from quotations of his that gave me much to think about:
1. During the early 80's he argued that CEO compensation should not be more than 20 times what the bottom earner in the company was earning.
Imagine what the world would be like if this thought had held...just imagine... all the people ... living for today ... living in peace ... sharing all the world. *sigh*

2. The most useless thing to do, is do something that should not be done at all, efficiently.

Efficiency takes time and money - it costs A LOT! The absolute waste that goes into doing something that should not be done at all, and then making the process more efficient - awful! I guess this is one of my influencers for always trying to find the fundamentals of what I am doing and why.

3. "Management is doing things right; leadership is doing the right things."

Actually this quotation has been driven home repeatedly throughout my limited exposure. I am unsure if my current thoughts are more influenced by study or by experience: There are a huge number of managers (title) without leadership skills, and there are a huge number of leaders (personality) without management skills. When you find yourself in the rare (in my humble opinion) circumstance that there are layers of management with leadership skills all around you, magic is very likely to occur, not only during times of crisis, but also during times inbetween.

4. "The best way to predict the future is to create it."

Strange that one of Peter Drucker's core concepts was Management By Objectives (MBO). Or perhaps it is once again a case of Best Practice being formulated and applied without customisation to the circumstance/environment, and without empowering people to do the right thing as they are being measured on the wrong thing. Regardless - about this quotation - imagine a company culture where everyone is an opportunity seeker. When combined with radical and forward looking MBO, things get interesting, but most companies seem to base current MBO plans on past experience/objectives/successes/failures which is all data driven decision making and does not allow for much innovation and active workforce participation.

Like all people who get used as sources of education and inspiration he had/has many proponents and many opponents. You can read more briefly about him on Wikipedia - Peter Drucker and on the Drucker Institute which houses many interesting articles.

Anyway - I hope you read the CIO "taster" article and perhaps some of the ideas spark your further interest! (let me know if they do!)

As for book recommendations - I can't find the 1st/2nd year text I purchased years ago, but I did look around and find these good looking "professional" sources that I will be buying in the near future:

amazon.co.uk

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amazon.com

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Simple Fast Feedback For 1-1 Sessions In Professional Environment

Last year in early October our company went on its annual training camp. This is quite an event in the year as we (the people who work here) get to decide what we would like to train on, and as the different opinion groups form to propose to our management, if the groups are big enough, we're actually able to afford professional trainers out of our combined training budgets also!

My first training camp (I've been with Zuhlke Engineering since 21 May 2007) was actually in Marrakech in the Kingdom of Morocco. Some say the choice in location was because it was cheaper to fly all of us to there, stay in a good hotel with decent food, and hire their conference facility for the week, than do anything remotely similar in the UK or on the European continent. And I can believe this!!

Our camp was divided into 2 parts - soft skills (presented by a really excellent pair of facillitators (married husband and wife team!!) from Top Banana), and erlang (presented by our resident expert Ben Nortier)!

This blog entry is about just one topic Top Banana taught us - "Simple and effective 1-on-1 Professional/Personal Feedback". It is a darn difficult thing to give a colleague feedback, and it is a darn difficult thing to receive feedback from a colleague. Really.

Basically the "scene" is set with just 2 questions, and relies on sufficient trust to be effective. Sufficient is subjective but if (in my experience) one takes a deep breath and relaxes, and never begins a sentence with "You" (rather aim for "I") that is actually enough. This kind of relies on most humans actually not wanting to hurt (physically or emotionally) others. (reminds me of "Do unto others as you would have them do unto you")

The 2 questions are:
1. What do I do that helps you in your work?
2. What do I do that hinders you in your work?

After that generally floodgates open if people are extremely comfortable discussing issues, and if not, at least both sides part the session having either aired a problem or discovered at least 1 thing they did not know about themselves previously that they need to digest and possibly later revisit or forget ... until the next 1-1 feedback session :)

It is that simple!

After the trip where each of us actually did these feedback sessions with everyone else, I have actually initiated this with all the people I work closely with, and as time allows I do it with my other colleagues in the office, whom I interact with significantly less. Of course this lesser interaction means that understanding relationships take a lot longer timewise to form, and the chances of problem-causing miscommunications exponentially rise!

Some lessons that I have learned that are VERY interesting:
1. I have blind spots that others definitely see and adjust themselves to!
2. Different people, depending on my conscious mindset or context adjustment I make mentally before I see/talk to them, give me COMPLETELY conflicting feedback!
3. Some feedback that I receive that I consciously do try to think about and incorporate in my behaviour/style goes COMPLETELY out of the window when pressured situations arise!
4. Realisation that I need to detect earlier when I am feeling "pressured", take a deep breath, a walk maybe, and realise life is not that serious! :)

Anyone can do this, but the first time definitely requires dynamic facillitation to help get over the uncomfortableness that generally exists amongst work colleagues, to explain and prepare the people involved for the new, prepare them to listen in order to change, and accept a challenging proposal - be honest.

"Seek first to understand, then be understood" was one of the strongest messages I took away from Marrakech ... which reminds me of the funniest insult I've heard in a long time (outside of a South African context where verbal insults are an art form in parts of the country) - this was between 2 food sellers in the Marrekech [fast] food market: "... AND YOUR MAMMA WORKS IN McDONALDS!!"

Feedback welcome!

Insight into industry leading companies Strategic Human Resource Management

Go through this quiz and rate yourself/your company as well as you can (ignore for the time being what this quiz is supposedly about!) CIO Ones To Watch Quiz. When you get to the results (only takes a handful of minutes) see how your company is doing against what the reported industry leaders are doing today.