My favourite coaching tools: Labels and Believing Is Seeing!

Caveats:
This is a group exercise and great for team building. At certain times during the session some people's emotions might rise due to frustration at being misunderstood.

As coach you MUST manage the level of frustration (a little is good, too much is bad) in order to allow the group to fully experience and gain from the steps below. Most participants however are quick to see the simulation for what it is and self-control themselves accordingly. If you feel unsure, practice with a smaller group of friends, for instance, who can safely give you feedback throughout to ensure you are able to facilitate it correctly to the intended benefits.

Always remain on the safe side - for your sake and for your participants' also!

Required:
- Enough labels to get people into groups of 6 - preferably the labels are on little hats so that the people who are labelled do not know their own label (sometimes I use post-its stuck to foreheads but this does not work in warm sweaty conditions, sometimes paper tape/medical tape but have the same problem with sweaty foreheads, sometimes name badges tied on short strings under people's chins).

- Labels should be written (or use symbols) big enough so that other people can read them from 2-3 feet away.

- Labels suggested in Quick Team-Building Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes by Brian Cole Miller include "laugh at me", "disagree with me", "leader", "brown noser", and many more - *BUY THE BOOK*. I've also used Belbin's team roles for labels, as well as Belbin team role opposites (see Coaching with Belbin for details). Sometimes I just make them up based on the group and behaviours I have observed.
- Printouts for half the group of Stephen R Covey's The 7 Habits of Highly Effective People (*BUY THE BOOK AND READ FOR FULL DETAILS*) Young Lady:

- Printouts for half the group of Stephen R Covey's The 7 Habits of Highly Effective People (*BUY THE BOOK*) Old Lady:

- A digital projector and computer in order to show the group Stephen R Covey's The 7 Habits of Highly Effective People (*BUY THE BOOK*) Both Ladies picture:

- 15 minutes for the first "Label Game" session

- 15 minutes for the second "Believing is Seeing" session

- 15-30 minutes for open group discussion to ensure lesson properly understood and people back to normal

Step 1:

Explain the basics of the "Label Game" to the participants:

- Everyone will receive a "secret" (from them) label that they should not see before the end of the exercise

- No one should tell someone else what their label is

- The groups will be given 7 minutes to plan something (department party, a new fun game, who to choose to evacuate a doomed earth, survive for 24 hours in a desert/artic, etc)

- As the group discusses, the participants must proact/react to the label of the person

- By the end of 7 minutes, people will be asked what they think their label is, before being allowed to look

Step 2:

Break the group into sub-groups of 6, distribute and place the labels on each member so that they are unable to see their own label.

Step 3:

Start the timer! Remind the participants about good timebox strategies to ensure they succeed with their discussion. Help with time keeping.

Step 4:

Time up! Let the groups discuss amongst themselves and get an indication of how many people realised within 7 minutes of simple discussion, what label they were wearing! Usually >75% correctly guess or infer their label based on how others were interacting with them.

Step 5:

Open the discussion up to the whole group. Good questions like "How did it feel to be treating people according to their label?", "How did it feel to be treated according to a label that was not visible to you?", "What about the labels we're treating each other with continuously in the day to day work?", "What are the dangers of labels?", "What are the pros of having labels?", "How do our labels affect us?", "Labels versus Job Title?" and see what thoughts and feelings are provoked by the group.

Be strict with your own time management as there is still the second session to run!

Step 6:

Get people to become 1 group again, this time split them down the middle.

Step 7:

Without making it obvious that there are 2 different pictures being given out, distribute the "Young Lady" above facedown to half the group, and distribute the "Old Lady" above facedown to the other half of the group.

Ask the participants to turn over the picture and stare at it for 30 seconds, and then to put it away. Help them with timekeeping and ensuring they're focussing on their own picture only.

Step 8:

With the pictures away, turn on the projector and show the group the "Both Ladies" picture.

Step 9:

Ask the participants to stick their hands up if they recognise the picture. Now ask 1 "random" person from the "Old Lady" group what they see. Then ask 1 "random" person from the "Young Lady" group what they see.

Step 10:

Now ask the whole group to raise their hands those who see an Old Lady? And then ask those to raise their hands who sees a Young Lady? Act confused and ask how is it possible - surely they're looking at exactly the same, unmoving picture on the screen - how could it be that people are seeing different things? And then ask who sees both an Old Lady and a Young Lady?

The groups are usually quite fun and energised by this time so allow them to discuss and try to resolve the different perceptions they have. People will come up to the screen and start tracing out the different curves, arguing, getting frustrated, getting amused and slowly all or most of the group will eventually see both pictures. (as an aside, what does it mean if someone is unable, even after a lot of help, to see both ladies?)

Step 11:

Now explain it the way Stephen R Covey does: "It's not logical, it is psychological!"..."the way we see the problem IS the problem!" 

Step 12:

And now ask similar questions of the Label Game session. Ask how this kind of knowledge, this insight might have changed how they approached problems in the past, and how they will approach problems in the future? Are the problems restricted to work problems, or are "people problems" also now more approachable? And so on.

Before running this session, I strongly recommend buying both books linked above and reading them properly for more many more details than I've summarised here. 

I find the 2 exercises even more beneficial for individuals I am coaching who attend, especially if they have already covered Belbin's Team Role Inventory Theory, Myers Briggs Type Indicator and Preferred Auditory, Visual or Kinaesthetic Communication Styles. For additional benefit, these sessions, run before coachees attempt their first feedback gathering from peers, also help to give people more self confidence in the collection, in the giving, and in the understanding of the content+emotion they receive from other people. We are all human, even if often it appears we are, or they, are not! ;-)

My favourite coaching tools: Motivational direction discovery and visualisation to achieve

Caveats:
Some people reject/debunk NLP (Neural Linguistic Programming) in its entirety. I find some of it useful to know and to teach to others. I do this by skipping the whole NLP thing and just honing in on the particular tools where relevant - for example below.

Required:
A bit of time to chat through various situations

Step 1:
According to NLP: the New Technology of Achievement humans are motivated in 2 ways:
- TOWARD what we want
- AWAY from what we don't want

For instance:
- Going to pat the friendly happy dog
- Keeping distance/getting away from the angry aggressive dog growling and barking madly

Another way to think about these motivational directions:
- Toward oriented people are goal-directed (outcome focussed)
- Away oriented people are more interested in identifying and solving problems (journey focussed)

Step 2:
Of course, as is clear in the example, humans use both motivation directions depending on a variety of factors - eg environmental, experience, etc.

However, we also, due to the wiring of our brains according to the NLP model, tend to specialise in 1 direction of motivation more than the other, and hence use it in situations where really the other motivation direction is better. And this is where I find many people in coaching situations trying to make changes happen for themselves or for their teams, but just not succeeding.

Step 3:
Armed with the knowledge of motivation direction, we take a look at the goals and rethink what motivation direction is more in play. We do the usual things of listing the pros and cons of making the change...but it is still not enough.

Step 4:
Making use of another tool from NLP, I ask the coachee to describe the image of achieving each of the goals.

Goals that are not so important to the coachee, or are "away from" motivationally oriented are usually described in 2 dimensions, little or no movement, little or no colour, with some distance between the goal description and the coachee describing it - the coachee is an observer.

Goals that are important to the coachee, or are "towards" motivationally oriented are usually described in great deal more richly: 3 dimensions, sound, colour, movement, passion, excitement - it is clear the coachee is engaged in achieving the change. The coachee is part of the scenario.

Step 5:
Now that the list of goals, and the motivational orientation of each has been analysed, there is 1 more tool that NLP provides that helps people perform a change they do not really want to: The New Behaviour Generator.

New Behaviour Step 1: Preparation
Ask the coachee to focus on themselves, to settle in, find quietness and relax. Ask them to imagine another "them" who they are observing.

New Behaviour Step 2: Choose the goal / task required to fulfil the goal
Ask the coachee to select the task which is currently blocking the fulfilment of the goal.

New Behaviour Step 3: Imagine the benefits
Ask the coachee to imagine their imaginary clone reaping the rewards of performing the task.

New Behaviour Step 4: Imagine the clone performing the task, completing the task, and achieving the benefits

Ask the coachee to imagine their imaginary clone performing the task - going through the troubles, the problems, the challenges, and overcoming each one, all the while becoming more confident and beginning to enjoy the benefits of fulfilling the task / goal. And finally when the goal is achieved, observing how the imaginary clone is enjoying all the benefits and sense of satisfaction that is evident.


New Behaviour Step 5: Integration
Ask the coachee to imagine that the imaginary clone now merges with themself in the observer position. Some people hug to initiate the merging. Some people feel a surge of energy or tingling when this integration occurs.

New Behaviour Step 6: Planning
Now ask the coachee when they will perform the task for real, and followup!

Step 6:
Repeat for each of "away from" goals. I prefer to do this exercise only once per session as the amount of energy required from the coachee can in some instances be great.

These NLP tools do sometimes take a bit of practice to master. The key is "baby steps" and checkpoints full of feedback along the way. The key metric is the quantity and the richness of the description of the description the coachee provides. As coach you can suggest adding music to the scenario if it is missing, to enhance the colours or the movement etc etc to really help manifest the future desirable state. Some of my coachees have also benefited themselves by reading Rhonda Byrne's The Secret .

Update on SEM

For those that are interested:
- Through May traffic (New AND Returning Visitors) to this blogsite tripled
- Through June traffic (New AND Returning Visitors) to this blogsite doubled
- Google impressions through June (when I started tracking those as well) have more than doubled
- Early days in July, but already looking on track to double again :-)

Thank you all readers and supporters!!

At the same time, my research with Twitter has come to an end for now - the Twitter disconnect from LinkedIn announcement on Friday seems like an opportune time to deactivate. In reality this site attracts far more new+real visitors (hang around and read for 4-6 minutes) via Google. :-)

My favourite coaching tools: Retrospective timeline cartoon

Caveats:

None. Getting a group to draw together, to make and convey meaning in story format by using the retrospective timeline cartoon pictures is an incredibly powerful team building activity. The retrospective timeline often raises team awareness, very gently, with humour, of something some of the team members are experiencing - eg providing feedback about a particular behaviour of one of the team members.

Required:

Large paper and markers.

20-30 minutes to draw

10 minutes to present and explain

Optional:

For distributed team members, the easiest is a way to scan/photograph cartoon contributions and email/upload to a shared space.

Step 1:

Simply give the materials and the instruction to the group. Part of this experience is to allow the group to figure it out for themselves - ie, less is more. A typical instruction is simply:

"Spend the next 20 minutes drawing a cartoon of a couple of frames that capture the key things that occurred during this past sprint/iteration/month/week/year/day"

As facilitator, you can suggest strategies for dealing with the 20/25/30 minute timebox (breadth first, depth second, breaking the timebox into smaller timeboxes, breaking the team into sub-teams after consensus is reached in the initial timebox, good-enough-is-good-enough, etc) 

Step 2:

Sometimes someone will attempt to dominate the effort - as facilitator try to ensure everyone is equally being heard and equally participating in the effort to decide what things to include, and how to depict them. Monitor the work effort and help the group meet the final outcome: a cartoon strip that tells a consistent story!

Step 3:

Something like the below will emerge when all goes well:

Retrospective Timeline Cartoon Drawing Exercise

As agile coach I've seen and heard about many funny cartoons, and seen or heard of fantastic individual or team insights conveyed by using them!

One of my  favourites that I heard about had a character showing up in 2-3 of the frames and asking "What's going on?".

When the Scrum team was asked who this character was, it turned out it was the technical team leader who was also committed to 3 other projects and not really available to the team, and thus was actually detrimental to progress as the team had to keep bringing this "leader" up to speed and could not become truly empowered and self-organising.

Not really Scrum then! And this is a great awakening to help teams go through - many think they are agile or Scrum, but when they understand those 2 terms, and when they understand deeply the evidence in support of or opposition to, this can be quite shocking for some team members, whilst being the "I told you so!" moment for some other team members. You  have to be ready to coach for this situation and help each individual and hence the whole team successfully negotiate this awakening phase.

I suggest helping everyone with calm and focus in the current moment, and hope for the future to envision a future they all want to become the new current reality!

Thankyou for reading! I hope I convinced you to try with your team! It's really good stuff!

My favourite coaching tools: Visual Individual - Squiggle Completion

Caveats:
None. You can do this for group work as well, and I have used it quite successfully for Agile Retrospectives.

Required:
5 minutes to draw
5-10 minutes to explain (per coachee/group member)
Paper
Pens/pencils/colours or not
Quiet space

Step 1:

Take the paper and draw a quick random squiggle on it. In a group everyone can draw a squiggle on a piece of paper.

Eg:

Step 2:
Pass the paper to the coachee, or in a group ask the members to pass to the left/right. Ask the recipient to look silently at the squiggle. Depending on the context, you can choose to ask a question for instance "How has this past week/month/year been for you?" or "How would you like the future to look?" or "What does success look like?"

Step 3:
Ask the coachee or group members to now complete the squiggle they have received as appropriately as possible to reflect their context or their answer to the question raised. Timebox this to 5 minutes - the results are more useful if cognitive thinking has been reduced and instead subconscious knowledge is accessed.

Eg

Step 4:
Now ask the coachee to explain their picture to you and/or the group. The insights from this exercise are extremely varied. Remember to make no judgements, nor allow any in the group to make judgements. Visualising knowledge is extremely subjective and it's up to the drawer to interpret along with guided questions eg: "What does that represent for you?", "That seems far away from this?", "Did you choose red on purpose?", "Who is that big figure?", "The waves seem to grow?" etc

The data gained from this coaching tool is useful for individual coaching plans - sometimes there is the discovery of a motivational factor or an anti-motivational factor. And the insights for a group who use this have a team building effect - especially when people take their masterpieces back to their office spaces with them and leave them on display. Especially if, over time, you use the tool a few more times for different or the same question.

Thankyou for reading! Let me know how your practice goes!

My favourite coaching tools: Free online wheel of Self

Caveats:
Like all self-assessments, especially with scales, assessing your Wheel of Self reveals different results depending on when it is completed and how you're feeling and what you've been recently reflecting on.

Requirements:
Internet access
Quiet space
15 minutes to complete initial assessment
5 minutes to transfer to the second wheel
15-30 minutes to discuss

Step 1:
Give this link to the coachee: http://www.new-oceans.co.uk/new/wheel2.htm. Encourage the coachee to be as honest as possible, and not to think too much - go with their first instinct. The more honest they are, the more they will get out of this tool. Again I think the best time to complete this assessment is in the morning, before work really starts.

Step 2:
When the assessment is complete, you will have a "radar chart" / "spider graph" of various aspects of life that most people find important (Health & Well Being, Personal Growth, Achievements, Work-Career, Friendship, Security, Energy, Self-Esteem, Fun & Recreation, Home - Family, Relationship, Finance).

Discuss what the results mean to the coachee. Do they think or feel they should strive for more balance or are they comfortable? What do they think the outcome would be if they were willing to reallocate some of the time they spending on an outlier activity to lesser area? What prevents them from rebalancing? Would rebalancing take a long time? What are the rewards? And so on.

Step 3:
Another way to represent a 12-segmented Wheel is actually the Zodiac Wheel. Whether or not you believe in astrology, or your coachee does or does not, the Zodiac Wheel actually clearly shows opposite pairings (Career vs Home, Mental Explorations vs Communications, Death and Regeneration vs Possessions, Marriage and Partnership vs Self, Service and Health vs Self-Undoing, Creativity vs Hopes/Wishes and Friends). Thus usually it is clear if you overscore on say "Career" according to the Wheel on http://www.readingsbylafaye.com/12-Houses-of-the-Zodiac-Wheel.html you will underscore on "Home" and thus it is quick to create a prioritised plan to shift towards more balance ASAP.

Using both these wheels together (by transferring the scores from the 1st to the 2nd) make for a very interesting view for your coachee to look at themselves and understand themselves better. A lot of the people I work with for instance spend more time on Career activities or Home activities - a tiny minority actually feel they have balance between these two. And the same with Creativity or Friends - very few people commit to quiet times for themselves to engage in creative processes and thus recharge a different aspect of themselves for a more fulfilling life.

You now have more material, and perhaps a simple prioritisation mechanism, to help the coachee with setting up a coaching plan.

My favourite coaching tools: Csikszentmihalyi's Flow (psychology)

Caveats:
None for using, but please be sensible whenever thinking and applying a model of thought. It's all abstract and in that experiential space - nothing is perfect for everyone in every context.

Required:
This is a "chat through" session with a coachee or a group
30 minutes and more, dependent on the group's size and engagement
Read the wikipedia page http://en.wikipedia.org/wiki/Flow_(psychology) and be sure to click on all the segments in the picture which are links to a bit more detail which you will need to know and understand.

Step 1: I either draw something similar or show the coachee or the group the following image (available in the public domain from http://en.wikipedia.org/wiki/File:Challenge_vs_skill.svg)

Step 2: Most important - do not cast, nor allow any group member to cast, any verbal or non-verbal judgements! This is self-perception stuff, so with a group, as facilitator of constructive listening and volunteering of important "self" information, the session must be managed sensitively and sensibly.

Step 3: And as the picture is quite self-explanatory, especially having read the background reading available on wikipedia and other sources, the conversation is quite easy to have. I ask for examples of what tasks the coachee or the group members perform that are Low in Challenge Level, and Low in Skill Level.

I then ask for examples on each flanking side, 1 sector at a time (ie, Medium Challenge Level with Low Skill Level, Medium Skill Level with Low Challenge Level) until finally reaching Flow.

Typically the sectors before Flow are quite quick and easy to find good examples for, though it is always interesting for me to see how house/admin chores such as sweeping, filing, dusting move around between Apathy-Boredom-Relaxation. And the same for what kind of tasks such as public speaking, waiting for feedback from a client proposal, writing a proposal, move between Apathy, Worry and Anxiety.

Often teaching, managing and mentoring type activities appear in the Control sector.

And sporting, extreme sporting, and "breaking the ice" with someone that is liked appears in Arousal sector.

And then, the tough one is discovered, and the real soul and past experience searching begins: Flow.

Step 4: Helping identify tasks that represent true Flow state requires covering the information found on wikipedia, summarised here:

1.The person must be engaged with something that has clear goals in order to provide direction and structure (aka Vision)

2.The person must believe that they have a good balance between the perceived challenges of the task and their own perceived skills - they must be confident.
3.The clearer and more immediate feedback the person receives whilst engaged, helps the person get into this "super state" and then stay there for longer
 
Flow psychology provides a great tool for explaining the enjoyment people report when they embrace modern/agile software engineering practices like Test Driven Development, Pairing, Collaborative Design and more.

I have not read Mihaly Csikszentmihalyi's book Flow: The Psychology of Optimal Experience yet, but I find the graph he drew above incredibly useful when talking to people about their experiences of work - what they have really loved in the past, and helping them understand what they are experiencing currently. This tool helps provide some motivational energy to help people make a decision to try something new.

And for team building, this tool provides great insights into the kinds of work individuals really want to do, to feel alive, to contribute as much as possible whilst at work, to be themselves, and to be with others, contributing to team success based on capability and capacity rather than role.

I like bringing this tool into discussion with the results from Belbin (see Coaching with Belbin), the Free Strength Finder (see Coaching with Free Strengths Finder), the preferred learning styles VAK (see Coaching with Free VAK (Learning Styles Visual Auditory Kinaesthetic)), and the positivity ratio (see Coaching With Free Positivity Ratio Tool). Together they provide a couple of very useful views on people that allow for the creation of great coaching plans, team plans, and ultimately greatly enhanced self-awareness.

Thankyou for supporting! Let me know what you think!