Thursday 14 June 2012

My favourite coaching tools: Belbin's Team Roles

Caveats:

Before I get into the details of the free Belbin Test: all my favourite coaching tools - free, online, or other - need to be applied with sensible and cautionary advice from statistician George EP Box: "all models are wrong, some are useful". I discuss this principle with individual coachees, teams and team leaders this before giving them homework or some brief presentation on Belbin's Team Role theory.

I also explain about the problems of labels, and how labels applied to people become truthes that get played out. (see Stephen R. Covey's The 7 Habits of Highly Effective People (UK) (or US) for further information)

There are a number of ways to apply the Belbin Team Roles theory, which all provide shades of correctness. All applications provide valuable team member role insights and can be quite usefully combined with team building activities or coachee plan assignments.

The easiest, and only sanctioned way to apply the Belbin Team Roles Test, is to go online to http://www.belbin.com and purchase the required number of tests for you and your team. The online Belbin test reports are generated and emailed to you. The assessments are fantastically detailed and provide plenty of material to help a team improve and to give team members insights into themselves as people and members of "this" team they are currently members of. I recommend this approach for excellent results!

There is an alternative free Belbin Test that also works albeit unsupported and to a lesser scientific and correct level:

Step 1: Read everything you can on Meredith Belbin, the history of the team role theory, the opposition, and the advocates.

Step 2: Especially make sure to read and understand the Belbin Team Roles
http://www.belbin.com/content/page/49/BELBIN(uk)-2011-TeamRoleSummaryDescriptions.pdf
http://en.wikipedia.org/wiki/Team_Role_Inventories
http://www.mindtools.com/pages/article/newLDR_83.htm

Step 3: Have your coachee read the above links as well. Or in a team context, I discuss the roles (Plant, Resource Investigator, Monitor Evaluator, Co-ordinator, Shaper, Teamworker, Implementer, Completer Finisher, Specialist) and many of the points from the 3 above links with the team.

Step 4: Now have the coachee or the team members self-select the order of the 9 Belbin roles as they see themselves. Not really surprisingly, people know from previous feedback over the years of their lives if they are extroverted or introverted; if they prefer analysing new problems or finishing off final details of things; if they like to delegate or prefer to receive direction; etc, etc)

Belbin Team Roles Are Preferences Dependent On Dynamics And Context

Step 5 (for teams): Have the team members then rate each of the other members' top 3 Belbin roles as they see them. Again, not really surprising, team members also know how their colleagues are and usually can educated-guess-place them in appropriate Belbin Team Roles - once they know what those roles are!

Each team member can now combine and collate the results for themselves.

Step 6: Evaluate with the coachee/every team member how much resonance they feel with the top 3 roles others have placed them into. Is there a match between self perception and team member perception? If not, how much difference on a scale of 1-10? In what ways can the coachee think to close the gap or to make their own self perception the reality? Perhaps more feedback should be collected and then a re-evaluation. Every situation is different and it is helpful to have loads more coaching and coaching tools available if and when required!

Step 7 (optional): If at this stage the coachee or team really wants to evaluate still further, an online free Belbin test is at: http://www.123test.com/team-roles-test/. It has fewer and less detailed questions than the actual Belbin test and I can't attest to the correctness of its results at the time of writing this.

Jo Keeler, from the Belbin Institute as posted in the comments below, clearly indicates this "free Belbin test" is an unsanctioned Belbin test (and therefore probably should be called something else!).

The Belbin Team Role is a very useful and powerful self-perception/awareness tool that is easy to grasp by those with less time or psychology foundation. In some respects it is not important that it is 100% accurate at this stage as it could be an illumination and/or reflection of how/who the person actually wants to be. Other feedback from the workplace, or from experiential team building, or training events will make the picture clearer for each individual and the team as a whole - leading towards a high performance team.

With more self-awareness of natural team role(s) placement, and the ability to sensibly apply the Belbin model to self and colleagues, opens up possibilities to understand more about the workplace and give insights into what possible steps to take to change it/oneself as required.

For the coachee, this view can be used as input to their coaching plan, to set some goals to acquire new skills and behaviours (eg a natural Plant who's ambition is to become a Co-ordinator) or wishes to improve their team's effectiveness (eg evaluating for a missing or under-represented role).

For the team or the team leader, balancing of Belbin team roles is key. Too many of 1 role or a total lack of a  role, causes the team to behave/perform in sub-optimal ways. Awareness of the team roles and the Belbin theory is useful to encourage people to acquire new behaviours if they're interested, to set SMART Goals to encourage different outcomes, and even to help influence the next recruitment opportunity.

Thank you!

Wednesday 13 June 2012

My favourite coaching tools: The Five Why's / 5Y's

Caveats:
5 Why's is absolutely simple and brilliant for multiple contexts - both for individuals and especially for teams and groups. There is 1 caveat - the answers provided to the different level of "Why?" can sometimes lead off-course or way off-course. Part of the craft of learning to apply the 5 Why's successfully is some critical analysis/reflection to ensure you get relevant answers at each of the "Why?" questions.

Simple Looking Effective Tool The Five Whys Helps Find Root Causes Of Issues
Five Why's To Find The Root Cause Of Many Problems


I am not sure where I first read about the "5 Why's". It could have been in a management textbook that also covered Ishikawa Diagrams AKA Fishbone/Cause-Effect Analysis Diagrams. Certainly I found Taiichi Ohno's Five Whys tool usefully described in Esther Derby and Diana Larsen's Agile Retrospectives: Making Good Teams Great and even more usefully described in Eric Ries' The Lean Startup: How Constant Innovation Creates Radically Successful Businesses).

This tool is deceptively simple looking and incredibly easy to get wrong.
Five Why's Explained As They Are Not So Easy To Succeed Without Practice And Reflection
Five Why's Are Not So Easy To Practice Successfully - They Require Practice And Reflective Learning


Required:
Paper and pen, OR Whiteboard and marker
A fault/mistake/problem/error that has occurred

Step 1:  Ask "Why did the fault/mistake/problem/error occur?"
            Answer "There was some reason in the some place that caused the fault/mistake/problem/error"

            E.g.
            Why did the presentation not work properly at the event?
            -> It was an MS Powerpoint 2010 version file and the computer was running MS Powerpoint 2000.

Step 2: Ask "Why was there that reason in that place?"
            Answer "There was something underlying that reason in some underlying place"

            E.g.
            Why did Daryl try to present his newer version on an older version computer?
            -> His laptop did not work with the room's projector

Step 3: Repeat another 3 times to get to 5 Levels.
            E.g.
            Why did his laptop not work with the room's projector?
            Daryl's laptop's video outputs were not compatible with the projector's inputs

Step 4: E.g.
            Why did Daryl not have a converter with him?
            Daryl did not call the venue in advance to check the supported interfaces

Step 5: E.g.
            Why did Daryl not call the venue in advance?
            Daryl was too busy and forgot

Five Why's Appear To Be Linear To Discover Root Cause
At First Glance The Five Why's Look Like A Linear "Drill Down" To Root Cause


Too busy to ensure a professional presentation? I think we need a new procedure ... but will it be about company employees who present at public events or will it be about company employees who are working on projects that are forced to work in crisis mode? Or...?

And I can imagine an alternate Step 3
A.Step 3: E.g.
               Why did Daryl not export his newer file to the older format to run the presentation on the older computer?
               Daryl was running late and too stressed to remember this feature existed

A.Step 4: E.g.
               Why was Daryl running late?
                Daryl left the office late

A.Step 5: E.g.
               Why did Daryl leave the office late?
               Daryl was doing some urgent project work that caused him to leave late

Perhaps we need those possible procedures above. Perhaps Daryl needs some management mentoring/coaching on his time management skills or his prioritisation mechanisms. Or on his confident knowledge of PowerPoint's features.

It is very important is that the underlying cause and/or location is queried at each level. Do some critical analysis at each response and ensure the coachee/team is drilling downward on a realistic path. Sometimes there are multiple paths to drill, spend the time and drill them all, especially until everyone is much more familiar with the tool, at which point you'll notice far fewer possible paths to drill down as people are better expressing the correct underlying cause and/or layer first-time.

The final Why often highlights a human problem. Typically a system improvement is the correct solution to ensure the human problem is not repeated. For individual engagements this is usually a training item and/or a couple of roleplay scenarios. For team engagements it could be training or a new procedure or an update to an existing procedure. Be on the safe side and read Four Days With Dr Deming - better yet get your coachee or team members to study it BEFORE they try to fix the wrong problem with the wrong approach (and accidentally make things worse).

Identify Root Causes Of Complex Problems With Five Why's Practiced Correctly
Five Why's Help Teams Get Through Non-Linear Complexity And Often Identify Uh-Oh Root Causes Rather Than Ah-Hah Enlightenments!


Done correctly, it is possible to produce a correction action or step at every level uncovered/traced that would ensure that not only the level's specific fault in this instance is not repeated again, but also to prevent similar class faults - which is a major win!

Thankyou for supporting! Let me know how it goes!

Tuesday 12 June 2012

My favourite coaching tools: Stephen R Covey's Four Quadrants For Time Usage

Caveats:
Another very simple and effective tool to provide, to teach, yet the power of habit and the interference of self-perception often means that coachees struggle to fully deploy the Four Quadrants and learn from the data they collect about themselves. Practice will be required especially by those who are "too busy" - in fact as a coach you may have to help your coachee capture all the correct details by seating yourself near them if possible.

I first read about this tool in Stephen R Covey's The 7 Habits of Highly Effective People (UK) (or US) which provides a link to a PDF containing basically the steps below. I believe the tool is actually presented in First Things First (UK) (or US) co-authored by Stephen and A. Roger Merrill which I have not read yet.

Required:
Sheet of A4 and a pen
A day in the life of the coachee
Ruler (optional)

Step 1: Help your coachee to create 4 quadrants on the piece of paper. Turn the paper lengthwise and draw a vertical line through the middle as well as a horizontal line also through the middle.

Step 2: Label Column 1: "Urgent" and Column 2: "Not Urgent"

Step 3: Label Row 1: "Important" and Row 2: "Unimportant"

Step 4: Pick a day in the life of the coachee where they will capture all the tasks and activities they engage in, on this matrix. A simple 1 worder should be sufficient.

As a coach with a very busy coachee, you might seat yourself nearby and create the same matrix for your coachee to compare with later.

Step 5: At the end of the day, the coachee should have approximately 30 words. Some might have as few as 5-10 (in which case your own observation version might be required, or simply more practice).

Step 6: Ask the coachee to guesstimate how much time was spent performing each of the tasks and activities noted.

Step 7: Now calculate the percentage of time spent in each of the quadrants

Step 8: Now label the top left quadrant as "I: Burned Out", the top right quadrant as "II: Change Agent", the bottom left quadrant as "III: Bored But Busy" and the bottom right quadrant as "IV: Fired"

You can use Rory Bowman's Public Domain picture to discuss the quadrants further:

Covey Matrix
Covey Matrix

Step 9: Put the date on the sheet of paper and have your coachee either punch holes and file it, or take a photograph and file that safely on email/computer

Step 10: Put a note in the calendar to repeat this exercise in about a month to see if there has been any shift.

Usually the 2nd and 3rd running of the tool by the coachee does result in a small change to the amount of time spent in Quadrant II - where Covey suggests people should be. This is because the coachee is trying to improve themselves, and are now aware of the danger of Quadrant IV "work", as well as, unfortunately, trying to improve/change to impress you as the coach. Make sure to reiterate that coaching is for their benefit and that they're trying to break bad habits and increase good habits to improve their happiness at work, to become more effective, to get promoted even.

Some coachees get quite excited and suggest creating and completing 1 of these every day but I advise against this as it just creates more data, which needs to be interpreted and could result in overload / not seeing the wood for the trees. Sometimes though, I do ask the coachee to put 4 questions on the wall/monitor in front of them at work: "Burn out?", "Bored?", "Fired?" and "Change agent?" which seems to have quite a positive effect for the first few weeks - until the new thought processes are more familiar.

Change is hard, and change takes time and dedication to make happen, especially to/for oneself. 
Or
Change is easy, can take place spontaneously fast, especially to/for oneself.

"There is no try" - Yoda

A smarter SMART for even better collaborative Objectives (including OKRs)

My favourite coaching tools: SMART Acronym Another Update